After an accident, the problems don’t arrive one at a time. Injuries, a damaged vehicle, missed work, and calls from the insurance company can all land at once—while the basics of daily life still need to happen.
We step in to carry that load so you can focus on getting better. Here’s a closer look at how we work with clients from first contact through resolution.
Hear directly from our team about what it’s like to work with us.
What Happens When You First Come to Us
Most clients come to us juggling more than one problem. We start by getting a full picture of what’s affecting you—the injury, any vehicle damage, insurance pressure, and how all of it is disrupting your life. From there, we take on the parts of the process that add the most stress. As our team puts it, “We take the calls from the insurance company.”
Getting You into Treatment and Handling the Insurance
The claim starts with getting you the medical care you need. We can help connect you with treatment, then manage communications with the insurance company as the claim moves forward—so both sides of the process are running at the same time, not one after the other.
Staying with You Through Treatment
We follow up throughout your treatment. The timeline looks different for everyone, and we don’t push to the next stage until treatment is finished.
During this period, different team members handle different parts of your case—as our team explains, “we have a team member that’s designated for every part of the case.” We stay in touch by text, email, and phone, and many clients have a partner’s cell number. When you reach out, you’ll speak with whoever is handling your current step. And we hold to a firm standard: “If we get a call from a client, they’re getting a return call within 24 hours.”
After Treatment Ends: Moving Toward Resolution
Once treatment wraps up, we walk you through what comes next. That typically means sending a demand—a formal request to the insurance company for compensation—then negotiating a settlement and pursuing reductions from medical providers before any payment is issued. We’ll keep you informed at every step so you understand where things stand and why.
If you have questions about your situation, Vice Henley & Dilbeck is ready to talk through what the process may involve. Reach our team at (469) 331-3719.